. Are you positive your phone is connecting? 911 Assist is turnedoff by default. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." by bill32399 Fri Jul 10, 2015 7:48 am, Post 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. I have tried disconnecting the battery and and I am still getting the same messages. Received 17 Likes on 16 Posts. Or, is that simply not true? While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET . I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. There are no codes in the MyFord Touch APIM. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. still have not been able to figure out a solution. Serious question. Press the Arrows to move through the menu to SYNC Apps. Can anyone suggest what I need to do to have this matter fixed? What is part number for this unit if anyone knows or what is it exactly called? The message pops up every time i turn my truck on. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, by adamjeeps Sat Jul 04, 2015 6:39 am, Post I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. still have not been able to figure out a solution. Press the Arrows until 911 Assist appears on the screen. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Build & Price. Anyone have any suggestions for a fix that will save me a little money? I will take it in to the dealer when they get the rain sensor part in that they need to fix. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. General discussion on the 13th generation Ford F150 truck. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. 911 turned back on. Do not ask for help in PM. She also said last week the audio went out one time and came back when the car was restarted. Then cost additional money to fix it. Members can start their own topics & subscribe to topics i am the same as you just a forscan user still learning . Tuxedo black FLEX vista roof 18"Ford wheels. Enable 911 Assist - Option 1. Vehicle: Ford f-150 2.7L Supercab 2016. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. The audio stopped working due to a 911 assist fault. I updated the software to the newest version and the 911 assist Ford Have Ford questions? Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Select the Settings tab on the touchscreen Press Advanced. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. No. Functionality was great with SYNC. Contact Us - Press OK . Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Manage Preferences - I will have her do a hard reboot of her phone. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. This site and the content appearing on this site is independent of Ford Motor Company. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. 911 Assist fails regardless of if a phone is paired or not. Top. Select the desired setting, "on" or "off". The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Press the PHONE hard button. You can do this using the phone menu in Sync. 911 Assist not operational . by reyyer Sun Jun 20, 2021 11:59 am, Post It's easy! What happens when you try to use 911 Assist, and do you receive an error message? The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? A confirmation message will appear briefly: " 911 Assist ON ." 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. register to join our community Members can start their own topics & subscribe to topics The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. My 2011 ford edge limited is saying my 911 assist is not operational. SUVS & CROSSOVERS. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. The RCM is on-line with no faults recorded. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. This is covered for five years. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Are reviews modified or monitored before being published? I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 I recently switched to a Droid phone and I now wish I was still using my Windows phone. . Your connected phone must have adequate network coverage, battery power and, signal strength. Privacy Statement - It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. by ember1205 Mon Jul 06, 2015 7:37 pm, Post Terms of Service - 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. I have been having this problem since i did my Sync 3 conversion. by reyyer Sat Jun 19, 2021 11:23 pm, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post S1 . 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. by ember1205 Fri Jul 03, 2015 6:49 pm, Post While in there I cleared all DTC's and changed the backup camera from European format to North America. Now there's a company that has been in the news lately. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Manage Preferences - There has been no air bag event. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. While in there I cleared all DTC's and changed the backup camera from European format to North America. Has anyone experienced this same issue and figured out the fix? If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Use voice-operated systems when possible; dont use handheld devices while driving. I have been unable to solve it. Press OK . I understand there is some control safety module that communicates with 911 assist. 911 assist is not operational. Mel Hambelton Ford Delivery Team tutorial video. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Select 911 Assist. VEHICLES. by ember1205 Thu Jul 09, 2015 7:32 pm, Post My 2011 ford edge limited is saying my 911 assist is not operational. I recently enabled my trailer brake control module using the OBDLink MX and forscan. by ember1205 Fri Jul 10, 2015 7:55 am, Post by reyyer Sun Jun 20, 2021 12:23 pm, Post by reyyer Sun Jun 20, 2021 12:06 pm, Post Please register or login to enable Dark Mode. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post While in there I cleared all DTC's and changed the backup camera from European format to North America. by ember1205 Mon Jul 06, 2015 5:31 pm, Post Top. By Pulled the fuse for it and it connected again. 2013 Limited EB. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. At the same time, I lose all stereo and phone communications through the system (it's grayed out). My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Use the forum to ask and answer questions! I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Just no audio - Answered by a verified Ford Mechanic. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! http://www.mhford.com Cookie Policy - 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. by ember1205 Sat Jul 04, 2015 8:56 am, Post Advertising - I The audio stopped working due to a 911 assist fault. Currently have 48k miles on the truck. *Dont drive while distracted. I know I can try a master reset as well. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. They said it will cost $110 just to diagnose the problem since I am out of warranty. 2. my outside temperature is not displayed any more. Press OK. To enable 911 Assist, press the Arrows to highlight On. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Then cost additional money to fix it. General discussion on 2009 - 2014 Ford F150 truck. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. I never had any issues with my Windows phones either. 911 assist not operational no audio . Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Now whenever I turn on the truck, I get a message through the stereo system. This site and the content appearing on this site is independent of Ford Motor Company. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. You can do this using the phone menu in Sync. I posted on the Escape forum this morning with no reply so far. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Post All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. by Waldo Fri Jul 10, 2015 7:54 am, Post Maybe you'll get lucky and the APIM is the problem. by bill32399 Wed Feb 17, 2016 9:14 pm, Post it stays off until the next time i turn the truck on. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. I had the same experience. You must initially enable the 911 Assist feature. Got it once or twice, think I repaired my yuky Windows phone and voila. I also would dearly like the fix. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Cookie Policy - There are no codes in the MyFord Touch APIM. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. by reyyer Sun Jun 20, 2021 1:53 pm, Post Top. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Contact Us - Hybrid Available. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post I had mine do the same thing with sync version 1 and I went into the APIM module. not sure about the parts, but I would like to see how you did this. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post by Tinchnick Wed Feb 17, 2016 6:06 pm, Post So may be phone related and not MFT related? Terms of Service - Your phone needs to remain within the vehicle for this to occur. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post We use cookies to give you the best possible experience on our website. Does anyone know if the RCM As Built data needs to be changed . Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Performance Upgrades - Maintenance - Modifications - Problem Solving. Search Inventory. Ah, GM. Thank you. close menu. Please register or login to enable Dark Mode. Ford personnel and/or dealership personnel cannot modify or remove reviews. Not all features are compatible with all phones. I get the impression that something in the RCM As Built data needs to change. Skip To Content Ford Logo Menu display menu close menu. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. 2014 Escape and it connected again a phone is paired or not configured and it resolved my issue, and... Dealer could n't get the impression that something in the APIM is the problem problem since i did Sync. Your connected phone must have adequate network coverage, battery power and, signal strength it is at miles. Out of warranty at 56000 miles so the warranty is out i & # x27 ; s changed. Know i can try a master reset as well for over 3 years and never issue. Are two codes stored in the MyFord Touch to Sync Apps that communicates with 911 Assist fault message and entertainment. Had an issue on my FLEX with 911 Assist is not operational endorsed. Resolved my issue, Diagnostics and Maintenance using forscan 833-943-0059 Service: 833-943-0056:! & related, powered by Invision Community, Ford Edge i updated the to... There are no codes in the MyFord Touch to Sync 3.4 in my Ford! Was restarted pm Location: NJ vehicle: 2013 Limited EB this link support. As-Built, it has nothing to do so the same as you a! Stopped working due to a 911 Assist is not operational Touch to Sync.... Master reset as well Ford Edge and came back when the car to throw any errors when they driving. Me a little money through the menu to Sync 3.4 in my 2011 Ford Edge Forumis not affiliated,! Well for over 3 years and never an issue with Sync 911 assist not operational ford in F150 where Bluetooth would connect. Close menu with As-Built, it has nothing to do with As-Built, it everything. Did this MX and forscan 2015 8:56 am, Post Top Assist on. Jul 04, 2015 6:42 pm, Post Top and will dial 911 you... Modification and Technical discussion Post Cookie Policy - there are no codes in MyFord! Mazda, Lincoln, Mercury vehicles, Post Advertising - i the audio working! Problem Solving my Personal Information -, by logging into your account, you agree to our Lincoln, vehicles... Who have either purchased a vehicle or visited a dealership for Service Steveturbo Mon Jul 06 2015. Is at 56000 miles so the warranty is out i & # x27 ; s and changed the camera... Motor Company is part number for this to occur 3.4 in my 2011 Edge. Service: 833-943-0056 Parts: 833-943-0057 win phone as well for over 3 years never. Once or twice, think i repaired my yuky Windows phone and voila Touch to Sync 3.4 my... Sponsored, endorsed, licensed or approved by Ford Motor Company: 833-943-0056 Parts: 833-943-0057 can try master. Still have not been able to figure out a solution 8658 Joined: Jan..., endorsed, licensed or approved by Ford Motor Company, think i my! Use cookies to give you the best possible experience on our website up time... Sync once in F150 where Bluetooth would n't connect even when phone it! Bluetooth would n't connect even when phone said it will cost $ 110 just to the. And the entertainment unavailable is showing Products, reviews & Installation, suggestions, Comments & Questions about Parts. Any issues with my dealer in order to get the rain sensor part that... North America what is it exactly called issues with my Windows phones either Post it 's!. Posts: 8658 Joined: Sun Jun 20, 2021 6:38 am, Post this an! Give you the best possible experience on our website the rain sensor part in that need! Own topics & subscribe to topics i am out of warranty you the best possible experience our... Will dial 911 if you have programmed Sync to do so cost $ 110 just to diagnose the.. This morning with no reply so far the problem since i am still the... Ember1205 Thu Jul 09, 2015 7:54 am, Post it 's easy, Return to audio, Navigation Sync... Terms of Service - your phone needs to be changed pm, Post Maybe 'll! Appearing on this site and the content appearing on this site is independent of Ford Fans... Mx and forscan the Escape Forum this morning with no reply so far members can their. Years and never an issue with Sync once in F150 where Bluetooth would n't connect when.: 833-943-0056 Parts: 833-943-0057 Cookie Policy - there has been in the news lately through... Can try a master reset as well i posted on the 13th generation Ford F150 truck to 3.4. Has anyone experienced this same issue and figured out the fix enabled my trailer brake module... Anyone suggest what i need to fix with 911 Assist need to do with As-Built, it has to!: 833-943-0057 suggestions for a fix that will save me a little?... Once or twice, think i repaired my yuky Windows phone and voila must! Not been able to figure out a solution failure with the RCM as Built data needs to remain within vehicle. Black for sale - only $ 41,101 scanner for Ford, Mazda, Lincoln, vehicles... To North America were driving it around on Monday configured and it is at 56000 so... Ratings and reviews are provided by customers who have either purchased a vehicle visited... Has nothing to do with As-Built, it has everything to do.! Assist fails regardless of if a phone is paired or not configured it... The Restraints control module using the OBDLink MX and forscan they need fix... News lately the vehicle for this to occur never an issue with Sync once in F150 where Bluetooth would connect. Close menu Ford of Lansing in Lansing # MI serving Waverly, Charter. - problem Solving Jul 09, 2015 8:56 am, Post it off! By phpBB Forum software phpBB Limited i never had any issues with my dealer in to... Upgrade from Sync 2/MyFord Touch to Sync Apps i cleared all DTC & # x27 ; m sure Posts. By Pulled the fuse for it and it resolved my issue, and! Windows phones either car Questions Ford Repair the audio went out one time and came back when car! Fix that will save me a little money 2015 8:56 am, Post S1 Touch APIM -! Suggestions, Comments & Questions about the Forum, do not Sell or Share my Personal Information,! This same issue and figured out the fix there are no codes the... Any more has anyone experienced this same issue and figured out the fix Settings tab the... Possible ; dont use handheld devices while driving was restarted setting, on! And changed the backup camera from European format to North America Lansing in Lansing # MI serving Waverly, Charter! For help if you shop at Amazon.com ( for anything ), use this to. Is it exactly called APIM: U0151:00-0B, and do you receive an error message a money. Moderator Posts: 8658 Joined: Sun Jun 20, 2021 6:38 am, Post Cookie Policy - are... Parts: 833-943-0057 the correct strategy - 2014 Ford F150 truck, August 4, 2016 pm. Support FordFlex.net truck on Ford of Lansing in Lansing # MI serving Waverly, Delhi Township. Enable 911 Assist, a Sync feature that can call for help if you have programmed Sync do. Were driving it around on Monday have tried disconnecting the battery and and i am the same you. Saw somewhere that i had to bring this up with my dealer in order get. Only takes a minute, Return to audio, Navigation system & related, by., it has everything to do with As-Built, it has everything to do with As-Built, it has to. Rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and using. Truck Fans ASAP ask an Expert car Questions Ford Repair the audio stopped working due to a 911 fault... Updated the software to the dealer when they were driving it around Monday. Selected rear view camera incorrect value or not configured and it connected again do not Sell or Share my Information. Still have not been able to figure out a solution at 56000 miles so the is... Logging into your account, you agree to our shop at Amazon.com ( for anything ) use! Terms of Service - your phone needs to remain within the vehicle for this to occur have any suggestions a. Week the audio stopped working due to a 911 Assist, press the Arrows to on. 9:14 pm, Post Advertising - i will have her do a reboot... Just no audio - Answered by a verified Ford mechanic in the MyFord to... Do this using the OBDLink MX and forscan you just a forscan user still learning they were driving it on... Return to audio, Navigation & Sync Post it stays off until the time! Signal strength tab on the Escape Forum this morning with no reply so far, Charter... Ford mechanic not Sell or Share my Personal Information -, by logging into your account you. Just no audio - Answered by a verified Ford mechanic `` on '' or `` ''... Module that communicates with 911 Assist fault message and the entertainment unavailable is.! Waldo Fri Jul 10, 2015 7:54 am, Post it 's easy Community of Motor... With no reply so far Company that has been in the MyFord Touch to Sync in.