Has anyone had problems with engine reduce power? I also would like to know how to join the lawsuit fir the Cadillac headlights please. I spoke with Mike about this issue and he actually hung up on me as he was telling me to file a claim with the Better Business Bureau he did not want to hear my problem. Craig Sharpe So much so, that I avoided driving anywhere in it after dark. Additionally, GM has allegedly received numerous complaints about the problem from consumers. so its not just 2010-2015 it should also included 2016. Ive got an appointment to fix that. Last year I paid the Cadillac approximately $400.00 to install new bulbs. your claim status, claim form or questions about when payments are But besides that I really like the car Ive owned 2001 STS dark gray metallic tri-gray interior Bose system was second to none! When you purchase through links on our site, we may earn an affiliate commission, which supports our community. I have contacted the number several times regarding reimbursement only to be told that checks are only issued once a month and they will eventually get to them. Cost me $3,533! Cant see the road Shanta' We didnt know about the headlights until we where driving home at night while out of town. $500 later- (these bulbs replacements are something only a mechanic can do and expensive to replace because the mechanic has to take the whole front apart to get to). In addition to dim headlights, the lawsuit alleges short circuits can cause the SRX headlights to fail, costing Cadillac owners thousands of dollars for replacements. Replacement Driver and Passenger Side Headlights, With bulb (s), Halogen, Clear Lens. This also happens on the 2016 same make and model. Fleet Trucks, Cars, Vans SUVs and Commercial Vehicles | GM Fleet He says that he purchased a vehicle whose headlights failed, and claims that he was financially injured by the problem. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. Then, when I called the number on the paper I received, I was advised I can go to any dealer that is going to do the repair within GM reimbursement amounts. Dealership wanted 2200 to fix the problem. Now it is almost May and have not received reimbursement check. I bought the vehicle used from Beck & Masten in Houston, I noticed the headlights were not working, so they had a technician look at it and said he could not find anything wrong, a total coverup, the the service advisor Megan told me I was getting older and I probably should have my eyes checked. Before commenting, please review our comment policy. My 2016 SRX has the same headlight problem as mentioned. A list of open investigations and 10-08-42-001 series despite the numerous complaints related to 2016 Cadillac SRX owners issue with inoperative low beam headlamps." Sent in all documentation March 3,2020 And have not received any response. How do I join this lawsuit, I have a 2011 srx cadillac performance and have contacted Gm services about this same problem and was told that the car isnt under warranty any longer so Ill have to pay out of pocket for the replacement of my drivers side head light replacement. We have a 2015 SRX whose lights failed. File complaints with the NHTSA, Cadillac and GM. I received my check today. Allegedly, if the car is driven when the headlights are producing low light or no light, they can create a safety hazard and pose a danger to the driver, other drivers, and pedestrians. The opt in time for the suit ended 2 Jun 2019. I received the letter during the shelter in place mandate and the dealership was not doing these type of services. Cadillac needs to address this! It is now July 24th and my dealer has yet to get the parts to do the repair. I am wondering why its not a recall. December 18, 2021, 11:02 am. Is possible to have the class action suit amended to include all second generation SRXs? I told him this was unethical since I own the car and every part in it but he wouldnt back out the charge so I got ripped off twice! I am in Florida and never received a letter. My life is at risk. February 15, 2022, 7:29 pm. We hav the same issue with our 2012 Cadillacs SRX. JavaScript is disabled. The contact owns a 2013 Cadillac SRX. Replaced several of these with headlight from am autoparts on ebay and they work great ! When will reimbursement checks be refunded. Would like to know what options I have as well!! Ouropen list of investigations can be foundhere. Allegedly, the company did issue a Customer Satisfaction Campaign after 2010 in an attempt to address driver complaints about the headlight defect, butTruesdell calls this effort inadequate. ! Seems like for the inconvenience of owning a Cadillac that you cant drive at night for over two years Cadillac would fix at no charge and not make you pay first. He told me about the hundreds of complaints and the class action suit. I have a 2015 SRX that I have to replace the Right side headlight assembly how do you get Cadillac to reimburse me? Some Cadillac SRX owners have said that their headlights became so useless that they were forced to use their high-beams or stopped driving at night entirely. I have a 2010 Cadillac SRX. They are exactly the same and in the same place. California consumers may exercise their CCPA rights here. Im in the same boat. They will rather we drive in the dark and wreck our car than to fix the problem. I still have 5 years to pay on this car! A bid for nationwide class-action status failed, but the lawsuit did lay the groundwork for reimbursements to California customers. However, to know that it could happen again is not acceptable! Sad to say maybe after people start dying due to crashing at night theyll be forced by Government Motors o address their problem. I am also contacting my local Fox News Station to see if they would like to run a story on how unprofessional GM has handled my (and 1000s) of others complaints. Thank you. Recall: Dodge Durango Rear Spoilers Could Fall Off, read stories from drivers who praise our work, TSB 10- 08-42-001E in May 2015 (included the 2010-2013 Cadillac SRX models). Anita Please contact me I just purchased the srx 2015 and pushed the low do not work the dealer wants 1600 to repair I do t have that extra money for this, Please add me to the list for bad headlights. It was unfair to cover some SRXs for 10 years and the rest of us for less or not at all. How can I join the Class Action lawsuit against GM? I would like to join the class action suit. He just looked at the cracks and didnt say anything. I dont ha e another 2100 lying around. 1000 /1000 Characters. The Cadillac SRX Defective Headlight Class Action Lawsuit is Chester Steele v. General Motors LLC, Case No. My local dealership wants to charge me over $1,900 to replace them. November 19, 2021, 5:46 pm. As with C. Ferguson I had issue with my 2011 and ended up selling it. One time it was because a beetle bug melted on a sensor. The dealer wanted $3,000 to replace headlights. I am so scared to drive my car at night, I plan everything around it. We want a full recall for all owners 2010-2016. My wife and I cant even drive at night unless we use the high beams. November 18, 2021, 1:40 pm, It is not a lens problem. Canada . December 20, 2021, 4:30 pm, We dont want a class action suit that is in litigation for years, makes attornies rich and doent fix our problems. Click here to chat with us. They will not honor the recall. Reimbursements will be made by check within 4-6 weeks after your claim has been approved. Now the drivers side this year , almost $2000.00. It has been sitting at the dealership for the last 9-10 weeks. I refuse to pay for this! I have a 2013 the headlamps went out had to replace the bulbs, the radio screen went out, my ac dont work, GM replace the radio screen, so they say until it went out again went back to them they claim they had no records of them replacing it, I love my cadillac and want to keep it I just wish they would make all these wrong right. In 2010 GM sent dealers TSB 10-08-42-001 regarding dim headlights in 2010 Cadillac SRX vehicles. I paid a body shop to install my headlights in 2018, and had all but figured they would do nothing. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Top Class Actions is a legal news source Just last month I nearly ran a stop sign around 8pm because I could not see it. The Cadillac touch screen systems reportedly control many functions in the vehicles, including music, temperature . UPDATE: On Aug. 8, 2018, a faulty headlights GM class action lawsuit proposed as a nationwide case has been limited to California only. I purchased a 2012 srx cadillac in 2019 the lights are so dim I cannot drive my car at night it is a very expensive fix. LEDs are modern and the headlights bright. . The Cadillac SRX Headlight Defect Class Action Lawsuit is Truesdell v. General Motors LLC, Case No. For SRX owners and lessees outside California and Florida, a separate class action lawsuit was filed in April 2019. The next time I took it on they wuoted me several thousand dollars to replace. I was told on11/11/2020 that my claim was complete and they had everything they to needed to pay. Used 2015 Cadillac SRX Luxury 4D Sport Utility Beige Visit Sunset Chevrolet in Sumner #WA serving Puyallup, Tacoma and Auburn #3GYFNBE3XFS557729. However, GM has allegedly not taken responsibly for this problem, and has not attempted to fix it. I dont think anyone has received anything from the suit. Its Ludacris since this is an actual manufacturer defect. Allegedly, the vents are also defect because the comprise the flow and exchange of air through the ineffectively sealed headlights. LincolnLarry The deadline to submit your claim is June 1, 2011. The part finally arrived and the work was completed, however, the sensor is still on and the visibility is much worse than before the replacement. The out of pocket expenses for a manufacturing defect. Never again. I am with you as soon as I can get another car it will not be a GM. So heres my tattoo not great pics but there it be and it does look better in person and no I did not give myself the nickname anyone who knows anything about nicknames knows that they are givin to you never self proclaimed! Cadillac dealer wanted $1200.00 to replace the defective headlights. I was told it was mailed but I never received it. Very dangerous to drive at night. To any GM person on here remember you pay A LOT OF MONEY to get new customers advertising, giving incentives and the like but struggle against taking care of the ones you have. Whats the problem with the headlights? No help! A Virginia Subclass has also been defined for those who bought or leased the vehicles in Virginia. I had to pull over and wait until sunrise, late for work, had to leave before sundown. In this video I'll show you how to do it. Recall: Dodge Durango Rear Spoilers Could Fall Off, class action lawsuit was filed in April 2019, read stories from drivers who praise our work. November 19, 2021, 9:38 am, Why are Canadian owners not included in this lawsuit? Add me I had to replace mine so i didnt get killed and filed a complaint. Install | Remove | Adjust 2010 2011 2012 2013 2014 2015 2016 Cadillac SRX headlights bulbs w/ H11 LED replacement upgrade for low beam position, which will e. We bought a 2014 SRX in 2014. I do not feel safe driving at night!!! November 18, 2021, 3:14 pm. Please add me to your update list for the Cadillac SRX headlight issue. The class action further alleges the Cadillac SRX dim headlights cause diminished vehicle values and owners overpaid for defective vehicles. So has anyone bought new full replacement headlights taking car apart headlights and seen real improvements? According to the Cadillac defective screen class action lawsuit, the defective screens are present in the Cadillac ATS, SRX and XTS vehicles made between 2013 and 2017, and CTS, ELR, and Escalade vehicles made between 2014 and 2017. March 22, 2022, 9:20 pm, What could we do about this problem. We finally got a call in September the parts were in and scheduled a service appointment. I just drive with the highbeams on. When it comes to your Cadillac SRX, you want parts and products from only trusted brands. If so get them cleaned. 2020 2021 2022 Engine Minor 2000 2001 2002 . Wont buy another. It's still processing Work was done at the dealership and everything last I checked we are in February of 2021 now should I stop holding my breath or what?!? November 18, 2021, 8:12 pm. I was never notified of the issue and just got informed that this a problem I always thought my eye sight was going bad. Jeannie Webb Craig Sharpe I'm satisfied. I was excited to get that letter, I rushed to get it fixed so I would be reimburse well that was 6 months ago sure could use that money. Don't be careless about your vehicles - get the expertadvice on all matters with just a single session. on: function (event, callback) { Consumers can now buy cars with great quality and an adequate number of luxury features at a fraction of the cost. I have the same issue with my 2014 SRX. Maybe in a few years I will get an electric car, but for now I will just deal with dim headlights, until I get around to putting LEDs. We e-mailed them and havent heard anything! The remedies outlined in the TSBs for this problem are not adequate to resolve the problem, the complaint alleges, because they do not involve redesigned components. I went to Cadillac dealership with problem back in 2018. The lawsuits indicated a defect on the headlights which allows moisture to enter through the seals and cause the bulbs either to malfunction or burn out. I feel like I am driving blind at night unless I turn my brights on. Save a life!! There was a time when Cadillac was on the cutting edge of luxury and quality. I had no choice but to borrow the money for the repairs and now after filing the paperwork in May, I have not received anything. Would you not think that that someone would reach out to us owners with these cars , offer some type of help because of this well known issue with these headlights and keep us as loyal GM customers ? Ronald Court documents did not disclose reasons why Truesdell chose to file a voluntary dismissal. I am upset about the deadline to have the lights repaired. Replaced mine and now theyre bad again, very expensive. Im not understanding why this problem is occurring to cars newer than mine. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. The class action also says General Motors should have issued a 2016 Cadillac SRX headlight recall to properly repair the problems and keep occupants safe, but that hasn't happened. I have a 2013 SRX. They also said they wont have the parts for months since they are back ordered there were no enough for everyone. April 29, 2019 Air bag did not deployed! Just one of many close calls we face owning this vehicle. Wow, so much class, such high ethics.Obviously I will NEVER, EVER purchase another Cadillac and not just because of the defect.good service is critical to me and when I purchased a Cadillac I expected some resemblance of above average customer care, not 2nd rate services that fall below that which a Kia dealer offers. I have filed a complaint with the attorney general in Indiana and Minn where the office is but not even a response with these jerks. 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