Do you have to use your real name on Mercari? Ive made good money, I have repeat customers, and have had an overall great experience. I told Mercari they'd lost a very valuable, and honest seller. So now I have a $200.00 broken Annie Lee. Its free to list items, and the Mercari fees dont come in until the item sells. If you have not received an item that you have purchased, you may be entitled to a refund. They may ask you to fill out a form confirming the details of the purchase and the lack of delivery. Read the reviews they have been given and how many listings they have. Mercari takes 10% of your sales price. Go to the 'Help Center' and select 'Contact Us'. So, is Mercari legit? So I messaged the buyer and asked why I was given a 4 star rating and what I could do to improve. Check the terms of your card agreement to see if you are protected against non-delivery. Thank you so much for the tips anyway and Ill reach out to Mercari. As a reseller on multiple platforms, Vendoo has changed the game for my business. Yes, it is possible to get scammed by a buyer on Mercari. So, how it is to buy and sell on Mercari? The seller is asked to ship the item within 3 business days of a sale. I will finish up my transactions and I will not work with Mercari anymore and as soon as I get my banking squared away with them, If youve considered selling items online, or buying from the second-hand market, this is by far the easiest platform to learn on. License Plates Word Search Puzzle - Puzzles to Play. Do not do business here!!!!!!!! An example of data being processed may be a unique identifier stored in a cookie. Summary: Mercari came in 4th place in the 2020 Sellers Choice Awards for Online Marketplaces. Ngl, I would block a lowballer- which I would consider anything more than 25% off. Hands down an EBay killer if they keep up the good work!- Slippy Collectibles. A reviewer on iTunes said theyd tried many other selling apps like Mercari but found Mercari to be their favorite. Buyer beware!!!!!! Anyway, thanks a lot for the tips :D, Hunny tell me about it this customer left me 1 star over packaging I wrapped it in bubble wrap3 times his item was not damaged its petty. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. In our opinion, Mercari is as safe a shopping platform to use as a site like eBay. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. This can include a description of the item and/or any concerns you may have about its condition. This is a significant milestone for the company, as it is evidence of just how popular the platform has become. Don't fret though; you do not need a fancy, expensive camera. Founded in 1986, BestMark is one of the largest and oldest mystery shopping companies around with over 600,000 mystery shoppers, intercept interviewers and compliance auditors. Find out what her answer will be and see where she's actually filming this video. The first tip for you is to: 1. Mercari also enforces a strict no tolerance policy for fraud and other users violations. Its important to remember that the Mercari team takes their community guidelines seriously and reserves the right to suspend or ban users whose behaviour directly violates these guidelines. How do I know if my Apple serial number is real? Even though you say you gave her 3 stars, they likely won't take your word for it in this scenario. If the item is not in the condition described, the seller may choose to issue a partial refund or return the item to you, depending on the severity of the issue. Is it the Best App to Sell Stuff Locally? Examples include posting content that is inappropriate, abusive, or illegal; infringing upon others intellectual property; and engaging in any sort of harassment. Who do I tell her to call or email? Mercari will automatically complete a transaction 72 hours after an item is shown as delivered. In a 1-star Mercari review on Trustpilot, the reviewer said they bought an item that never arrived and customer service was no help in resolving the issue. Authenticated items are automatically boosted and seen by more buyers, meaning they're more likely to sell.Give yourself some preloved love with Mercari.We'd love to hear from you.DM us on our Instagram @mercari, tweet @mercari_app, or find us on Facebook @MercariApp. Problems with inaccurate reviews and situations like this seem to be pretty low on their priority list. A lot of cool and kind people though just hate to deal with irresponsible and inconsiderate people. Users can leave a review on the Mercari app by using their accounts. But if you consider the overall number of reviews, the app stores win out with many more users giving opinions there. She asked if there was a way to fix the rating to be 5 stars. Prepaid shipping is cheap and the buyer protection is a great. They say you save an average of 33% on shipping costs if you use their prepaid label. Its difficult to say exactly how many sellers Mercari has since its constantly growing. If your Mercari package never arrives, you should contact the seller to let them know that you havent received it. Their Mercari review stated they had made three successful sales but did not receive their money even 5 days after delivery. After that, you are unable to return the product or get any refund. Rebecca the Reseller. With an expansive list of categories and subcategories, and millions of people searching for items everyday, you can find some great deals and make large profits from your sales. I tried selling on OFFERUP and it took me 28 days to get paid $50, not to mention the scams and spams I had to deal with. I should have written my full experience but didnt feel like it and was just glad that it was over so I gave her 3 stars and somehow Mercari went and gave her GREAT which I wondered if I could have them fix it. Be Suspicious of Too Good to Be True Deals. eBay topped the list this year overall followed by Bonanza and Ruby Lane. A Scam? Someone on Mercari just sold an iPhone 8 Plus for $340. You gave them the rating you did, but want to change it because of a bad rating on you. If successful, the refund will be credited back to your account. AdvisoryHQs Tips | How to Avoid Mercari Scams. Were delving into the world of this online selling app to answer the questions, What is Mercari?, When was it started? and Is Mercari safe to use?. Additionally, you can buy and sell apparel on Mercari, making it a great platform for reselling fashionable items. After the transaction is rated, no refunds or returns can be made. If a buyer purchases an item that you have listed on Mercari, you must pay for the shipping cost and check the box titled Mark item as shipped after you have shipped the item. Next, you'll be asked to add your phone number. Once you've created your ticket, the Mercari team will review your submission and respond as soon as possible. In the top right, tap your profile picture. | Hollar Shopping Reviews & Hollar App Reviews, Mercari Reviews | Complaints and Praise from Users. Copy and paste the ID number of the item that you want to return to Mercari. Criminals may ask you to sell them a listed item but not through the app itself and the reason is so they can scam you. You can also see when the last time they posted an item was to determine if they are still active. eBay took the top spot for Profitability, and niche site Ruby Lane earned top spots for Customer Service and Communication. Location of This Business. There are no listing fees on Mercari like there are on ebay. Fetch Uses the Information on Your Receipts. If you see an iPhone 8 for $25 that claims to be in perfect condition, it should send up a big red flag. Mercari Authenticate makes it simple to buy and sell pre-loved, genuine luxury goods. Many providers offer protection depending on the type of card and size of purchase made. We appreciate your patience when receiving, shipping, or rating your orders. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Do they care? Thanks for your valuable feedback. I shipped my item out the next day after the purchase. They work like kijiji. If youve ever wondered about selling your unwanted stuff on an app like Mercari, youll want to read on to find out about the benefits and potential drawbacks. And, get quick-reads on everything from decluttering to collecting, tips on selling, upcycling ideas and shopping inspo on our Full Circle blog at blog.mercari.com.Mercari is available in the US for anyone 18+. 24 February 2023 . If you are selling an item on Mercari, you must select the shipping option that you would like to offer to buyers and also set the shipping cost. I received a 4 star rating today and I was very disappointed because I shipped the next day and had cute packaging and a thank you note. Once the seller receives the item, they may have to inspect it to make sure it is in the condition described by the buyer in the return claim. What format should a digital planner be in? Thank you so much for the comment! To do this, go to the Mercari website, choose Help, then Contact Us. All you need to do is pre-book your ticket online and then your carers ticket will be issued at the gate. You can make money by selling items that you already have, finding items for sale at cheaper prices than on other selling platforms, or selling items that you source from other places such as thrift stores and garage sales. On the new page, select "New Issue" and fill out the form. (So much for reducing global warming) and if u return an item you will not receive a real refund, you get a credit on your buyers account only. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Coming in fourth place was Mercari, followed by Etsy, Poshmark, Amazon, Craigslist, Facebook, and eCrater. Review AdvisoryHQs Termsfor details. Additionally, all payments are securely processed through Mercaris secure servers and payment processor providers. You have to verify the product's correctness within three days from delivery to be eligible for the return. To apply, you'll need to be at least 18, have internet access and have good written communication skills. The company was founded in Japan in 2013 and now has added locations in the United States and United Kingdom. If you havent received the order or are facing any kind of problem, you can ask Mercari customer service to help you. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Option 1: Ship with Mercari prepaid labels If you're shipping a package up to 50 lbs and 45" in length and 20" in width, consider using a prepaid Mercari label to save money and give you peace of mind. Save my name, email, and website in this browser for the next time I comment. Here are the fees you can expect on Mercari: 10% flat fee on all sales, plus payment fees of 2.9% +$0.30. The steps to get a refund depend on how you paid for the item. All items sold on Mercari must be real and authentic. I blocked them and refuse to sell to them again. I called 2 weeks in a row, final someone reached out and told that another person would call me because it wasnt her department. Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. If you get reported on Mercari, your account can be suspended or permanently banned. Many scammers put out deals that seem too good to be true, and its because they usually are, and are just used bait to hook you. Your email address will not be published. We sell to the Mercari community, and I buy from the Mercari community. Mercari also incurs fees related to payment processing. The user interface takes care of both the buyer and the seller. WikiAns hope that you have got the answer to how do I leave a review on Mercari. Here are a few ways you can protect yourself from getting scammed on Mercari. One of the most common methods scammers use to attract buyers is by keeping their item's prices too low. Mention things specifically and correctly in your listing. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. The rankings take into account four key criteria - profitability, customer service, communication and ease of use. Changing a rating I received a 4 star rating today and I was very disappointed because I shipped the next day and had cute packaging and a thank you note. Click 'Return Request' and then select 'Start New Conversation'. Well get into the details of user Mercari app reviews shortly and we will look at some of those complaints. Once they have this information on record, they will be able to better assist you. I had to deal with this buyer this past few days. How do we go about that? Choosing who to buy from is made easy due to being able to see the sellers reviews. If you continue to use this site we will assume that you are happy with it. Writing a review is basically a chance for the buyer to write about his shopping experience with the seller. Their positive Mercari review also said the app had a very fluid interface and had become their new favorite way to buy things online. Ship within 3 business days using a valid tracking number. If you are not satisfied with the response, you can open a dispute with PayPal. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Mercari Return Policy in a Nutshell The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. If the buyer doesnt rate you within a couple days then mercari team will automatically give you a 5 star with no comment. If a buyer is not willing to use Mercari Payments, it might be a red flag of a potential scam. Rounding out the list were Bonanza, Amazon, eCrater, Craigslist, eBid, and Facebook. Click to view AdvisoryHQ's. Naturally, some sellers think this is some type of Mercari scam, but its meant as a protection against an item being shipped that wasnt as it appeared to be online. In our AdvisoryHQ Mercari review of their seller policies, we found the following item restrictions. If approved, the buyer will need to create a return label within two days, and the item must be shipped within four days of being issued the return label. Millions of people use the app to buy and sell new and used items, making it a great platform to make extra money. There are no listing fees & the 10% selling fees . 'In honor of imnotlegolas for starting this subreddit. 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