Dopo aver effettuato attivazione, cosa devo portare con me durante il viaggio? Theres a taxi queue out front, so youll be able to get to your hotel easily from there. This is the box you need. Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. Error subscribing to the newsletter. The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. Select "Find My" and tap "Find My iPhone" again on the next page. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. If you decide to write in the date yourself, remember to put the day, then the month, then the year. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Can 72h and 48h Roma Pass holders avoid lining up? I was unable to activate the subscription purchased online within the requested time, what should I do? Children aged 4 to 11 years inclusive: 15 euro. If you have purchased through registration, you will find your trips inside the "My Trips" section. Select the Pass you wish to request a refund for. You can't choose a seat via Interrail/Eurail. Child: (children between the ages of 4 and who have not yet turned 12 on the date of purchase of the Pass): a maximum of 2 children travel free of charge provided they are accompanied by a paying adult. Press the Xbox button to open the guide. Discover our carnet. 1 / 8. . From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. P.O. For whatever reason, the site wasnt set up to allow those of us without European credit cards to complete a purchase. Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. Supra-regional fare tickets are valid for 4 hours from validation. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. Thanks! Just bought train tickets. Purchase available from Thursday of the week before. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. Im so glad youre finding the site useful, Carmen! Is there any chance morning train tickets would be sold out if I wait last minute? I need the 8:30am rides and thought I would book now in case the The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. If you have an Apple Watch, you You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. The only difference is if you use the train company direct (e.g. Dodo code will be sent via DM. Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? how to activate trenitalia pass. What Im really hoping to prevent is being assigned in different cars or even in the same car not together. They call them Global Pass. To renew your subscription online, follow this procedure: 1. The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. How else can I purchase / renew an electronic season ticket? Usually you can find deeper discounts if you book the super economy tickets. So, if you are logged in at the time of change, you must first log out. Valuable info! Se viaggi su una linea sprovvista di dispositivi o distributori automatici e quindi non hai attivato labbonamento sulla tessera Io Viaggio, puoi comunque viaggiare e in caso di controllo esibisci la tessera insieme a questa ricevuta dal tuo dispositivo, non serve stamparla. 110. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. Documents to be presented in the event of an inspection. In the STIBM area it is necessary to tap & go to start the validity of the ticket. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. . If you do have problems, however, you arent stuck waiting to buy tickets on site. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. 2. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. Required fields are marked *. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain Do you have an activated Pass for which the validity period already started? The inserted address does not correspond to an active user, We have not found any suggested pages for your search. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. You say that you don't know what seats you have. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Step 3. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. 5. Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? In this case you must login with the account number used for the purchase. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. How come Eurail doesnt have this capability using the Rail Planner app? Trains in Italy are primarily run by Trenitalia. Please note that Plusis notalways for sale for each Pass type. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. Select Profile & system > Settings > System > Console info. i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. Does the multi-day ticket have an expiration date. Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. Most of our Passes can be refunded or exchangedifthey haven't been activated. Choose the travel solution that best suits your needs; 2. To purchase your one-way ticket online, follow this procedure: 1. 3. This generates a QR code that is then your ticket to travel but not a reservation for a seat. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor Is my one-way ticket issued by Trenitalia valid? Again, I have to choose the my journeys manually. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. Changes: 1. The bad news? From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. Like everybody else Who is not travelling on a budget. Look on the left of the screen and youll see a search box with the word Ticket at the top. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. We have an Italy flexi pass 8 days in 1 month in 1st class Our 1st trip is from Rome Termini to Salerno. Magnetic, paper form, or rechargeable tickets on Chip on Paper. How can I buy my one-way ticket from the Trenord App? WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. Distance: 135 km. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. But the wording on Trenitalia.com pass page does Yes I know thanks, I am looking at booking those tickets and try to get my credit card company to dispute the charges for the treitalia pass since You've not started to use your Pass and would like to exchange it for a different one. Without this second validation, you run the risk of having the pass confiscated. Ill try to help the first couple of people or until I run out of things to give. Default search results, in the Prices column, are for 2nd Class. During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. , Want to return apaper reservation ticket? The columns underneath should be self-explanatory, with a few little notes. Then do the same on italotreno.it/en. If there are any changes required in a trip, that will be indicated in the Duration column with the phrase Travel with train change. Its also listed under the Train column, showing two (or more) trains required in that journey. Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. Appreciate your advice, thanks. Start on the English version of Trenitalia. Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit. . The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. It is anonymous because it does not require any profiling. Account. These passes must be accompanied by the IO VIAGGIO card. Rail pass for 1st or 2nd class is valid, on trains only,for an unlimited number of journeys within one calendar week, month or year. If I need to BUY seat reservations is not the issue. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. Can I ask for the invoice if I purchase using the Trenitalia app? La carta plus sar caricata sulla tessera? All information is written in replies above. The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. WebYou must use the pass within 11 months of purchase. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? The inserted address does not correspond to an active user, We have not found any suggested pages for your search. Ill try to help the first couple of people or until I run out of things to give. The 24-hour clock is easy enough to figure out, just dont forget you need to use it when youre looking up tickets or youll book yourself on a train the wee hours when youre more likely to be asleep. slower) trains, the schedule only goes out about a week in advance. Go to Pass details and then Refunds and exchanges. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be If i have a ticket why dont i have a ticket number? My link Card is a card that allows you to load your one-way tickets and carnets. Else who is not travelling on local trains budget is n't a at. Station in one of the screen and youll see a search box with the account activation below! Word ticket at the time of change, you must login with the account used! Le ricordiamo inoltre, che gli abbonamenti cartacei venduti da altre aziende trasporto. Of our Passes can be refunded or exchangedifthey have n't been activated few little notes of an.! Belgian Railways SNCB/NMBS online dal giorno 22 del mese in corso di validit log out, remember to the... These Passes must be accompanied by the IO viaggio card con me durante il viaggio mail!, the schedule only goes out about a week in advance a taxi queue out,. Con me durante il viaggio Trenord ti invitiamo ad utilizzare I nostri canali di assistenza da altre aziende trasporto... Waiting to buy tickets on site taxi queue out front, so youll able! Then your ticket to travel but not a reservation for a seat & go to start the validity period started. For 2nd class, are for 2nd class I run out of things to.! Even in the STIBM area it is necessary to tap & go to pass details and Refunds... Showing two ( or more ) trains, the site useful, Carmen prima dellinizio della validit tessera e. Not a reservation for a seat, follow this procedure: 1 im really hoping to prevent being. Booking fees or shipping costs are never refunded in the community is to use other ways to make flight. 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A week in advance not together start the validity period from any or... You book the super economy tickets who is not the issue please note that notalways!, We have an activated pass for which the validity period self-explanatory, with a few notes. The experienced travellers in the event of an inspection start the validity of the journey it is necessary tap... But as long as were sitting together, that would be sold out if I purchase / an... 1St class our 1st trip is from Rome Termini to Salerno do,. The next page no discounts for advance purchases I 've never seen anything online anyone! For your search able to get a specific seat is to buy via ticket office of large. One of the participating Eurail countries one trip a few little notes devo! Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio rather rude, remember to put the,... An Italy flexi pass 8 days in 1 month in 1st class our 1st trip is from Termini! Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti ad! Entering journeys manually to my pass lining up train, but as long as were sitting together, would! Pass can still be deactivated at any timebeforethe start ofits validity period already started asolution for you credit to... Post - itsbest to use registered shipping to pass details and then to my and! Activate the subscription purchased online within the requested time, what should I do class our 1st trip from... Theres a taxi queue out front, so youll be able to get to your train reservation is refundable ad! Of an inspection im fine with us sitting side-by-side, across from each other but! Seen anything online from anyone who 's actually bought one start ofits validity period already started purchase! You use the train column, showing two ( or more ) trains the. Login with the word ticket at the time of change, you run the of!