As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. How did you deal with this? Name a time you had a problem with a difficult customer and how you resolved it. Moved very quickly through the hiring process. Why work for us? At Regions, we believe associates deserve more than just a job. I interviewed at Regions Financial. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development and upward mobility. Prepare for the interview by formulating answers to common interview questions and research Regions Bank to show your interest in the position to your interviewers. I had two interviews, one with HR and one with the Branch Manager. Behavioral Interview Questions. On Fishbowl, you can share insights and advice anonymously with Regions Financial employees and get real answers from people on the inside. They asked me the standard "tell me about yourself, why do you want to work in this field, why Regions, what do you like to do outside of work, what motivates you, where do you see yourself in the future?" I was contacted by a recruiter and set up an interview time, and the interview was conducted by two branch managers in a video call. ", "When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I applied online. Ask you questions such as background, howd you deal with an angry customer, what would you bring to the company, etc. Interviewed and selected special guests for our shows, to interview. I'm also always considerate to the thoughts of others and work my timeframes around the needs of others, especially when it comes to the customers that I work with. I interviewed at Regions Financial (Lafayette, IN) in Aug 2021. Be sure to check out our ranking of the top firms in the field. ", Contact Center Customer Service Interview, Financial Relationship Consultant Interview. We use cookies to ensure that we give you the best experience on our website. ", "My favorite manager was my very first manager when I worked at Company X. Any time that I delegate work, it is important that I put the work in the hands of the right person and I do this by knowing the colleagues that I manager very well. Describe a time you dealt with a difficult customer. Online bank assessment exams can come in various . I feel secure in my ability to think and act quickly while I'm working in ABC position for Regions Bank. Each of the interviews were behavioral, but the Branch Manager can choose any style, I believe. As well, I can also take directions from others on my team when needed. Describe a time in your last job where you had to deal with an angry customer? After I have a comfortable handle on my team, my next goal would be to divide up work in the best way possible that gets people working to their strengths. To ensure that the customer knows a plan moving forward, I would then explain my next course of action. Dates shown above are approximate. The total process takes around three to five weeks. Name a time a customer asked for a product or service that was not suitable for them Why Regions, why this role, etc. The process took 2 weeks. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. "I take pride in any work with my name attached to it and therefore, always review my work before I submit it. This employer has embraced transparency and taken extra steps to engage with their employees. I interviewed at Regions Financial (Memphis, TN). Does anyone know about the Operation sales support analyst role at blackrock? With your interviewer looking to hear your thoughts on what type of leader you will be, make sure not to use generic labels of different leadership styles. Very laid back interview. Excellent communication, client service and facilitation skills to build relationships and foster Galt Foundation - Portland Our interview questions and answers do not represent any organization, school, or company on our site. When introduced, I took the time to learn every aspect of they system and how it impacted my job. Job seekers should prepare themselves for Regions Banks regimented pre-employment screening. But so far the recruiting process has been extremely easy. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me. Commercial Customer Service Representative. I interviewed at Regions Financial (Murfreesboro, TN) in Jan 2023. ", Tell us about yourself and your experience. Having not had experience supervising individuals up to that point in my career, I was very hesitant at first. Compensation data tools, salary structures, surveys and benchmarks. Took about 30 minutes, people were super nice and basic questions. The process took 2 weeks. The process took 1 day. Tell Me about yourself Helping the customers and businesses we serve to make better and smarter financial decisions andJob DescriptionClient Relationship Consultants build relationships with customers, engaging them RGP - Portland ", Tell us about yourself and your experience. . Each of the interviews were behavioral, but the Branch Manager can choose any style, I believe. As Regions Bank continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that either. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. I got along with the boss so it went very well. ", "Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. If hired here at Regions Bank, this ability would greatly help your customers that are in need of personal banking advising.". "In an industry like yours here at Regions Bank, one bit of mistrust between your institution and a customer can spell disaster as they withdraw funds and move them somewhere else. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. We list them in this order for a.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to help increase their savings. Financial Relationship Consultant Interview. For Employers. Overall was a very smooth process and went very quick. ", "As someone who thrives in a team based atmosphere, I would be able to step in and become an effective team player from the first day. The interview was about 45 minutes long, and there were to interviewers. To help drill down to your ability to do this, your interviewer is looking to get insight on how you have handled your own professional development to remain adaptable to your job. Free interview details posted anonymously by Regions Financial interview candidates. Tell me about a time where a customer asked for something they did not need, how did you show them something better fitting? Phone interview with lower level HR rep. Series of panel Interviews with multiple deparments, panel consisted of Vice Presidents and Senior VPs. I interviewed at Regions Financial (Atlanta, GA) in Nov 2022. They are interested in your values and want to hear about your experience developing relationships with managers. Because of my time dedicated to this, I am now the trainer for new staff on our team. "I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. The man on the left is Delonte West. As the customers of Regions Bank become more virtual, a good chunk of business transactions happen over the phone. At that job, I used and worked on the Avaya cloud based phone system and was able to learn and use all functions of that system.". A phone interview and a interview with two branch managers in one sitting. After I applied online I was sent an assessment. Psychometric tests help Regions determine if you have the appropriate talent and attitude for a job at Regions. In your answer, talk about any experience you have in working a multi-line phone system. If offered a Teller position here at Regions Bank, one of my first priorities would be to become an expert on all systems that I would be required to work on. How did you handle the situation and what was the outcome? Anonymous Interview Candidate in Jacksonville, FL, I applied online. Regions Bank has a large pool of applications to sort through, so it uses a simplified and streamlined technique to manage the hiring process and comb through all the applications they receive. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. How do you make a peanut butter and jelly sandwhich, and do you ever think of a time you have failed. Talks about pay, bonus, and how they want flexible people. I applied through college or university. ", "Having worked with confidential data and information through my entire career, this part of the job at Regions Bank would be second nature to me. How is their IT department for roles like Director or VP? As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Ive inquired about pay but its gotten nowhere. You will usually get an answer if youve been offered a job within the same week or so. I applied online. As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. Three foundational elements serve as the basis of our culture: our values, our mission, and our vision. On top of that, explain the importance of taking an empathetic approach with your customers and talk about why an empathetic approach is important when working with a customer on their financial needs. We have regular team huddles to provide ongoing communication about process changes or upcoming events. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. Second one was a panel interview with two managers with easy to medium level questions, they start by asking about yourself and your experience, and transition to why this job would be a fit for you, I applied online. I also enjoyed the person interviewing me they made the process much easier and pleasant for me. I interviewed at Regions Financial (Memphis, TN). Next day, interview with 2 associates from group that I was interested in. Better yet, they want to know how working for them will help you accomplish your goals! offers an exciting opportunity for candidates with retail or sales experience that are interested in, beginning a career with opportunities for growth, development and upward mobility. Regions' mission is to make life better for our customers and communities. I pulled several great marketing and customer service tactics that would be great in many industries, but I also feel that they'd be excellent in the banking industry. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. By keeping a neat and tidy work area, I would be able to ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer that I handled. Got the opportunity through my universities Career Services department. I applied online. I was contacted by a recruiter and set up an interview time, and the interview was conducted by two branch managers in a video call. They asked generic interview questions that were easy to answer and also were personable at the same time. How is pay, wlb & work culture. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Homosassa Springs, FL, United States Area, - Hilton Head Island, SC, United States Area, - Dallas-Fort Worth, TX, United States Area, Just interviewed recently just common sense questions, Opens the Fishbowl by Glassdoor site in a new window. Please refer to (http://mortgage.nationwidelicensing.org) for more information. "In my current position, I handle a majority of the incoming calls to our company. Any experience in this position? Lasted about 20 minutes. Strong data and Financial System Skills are required: Excel, GL Systems i.e. Very laid back interview. We do this by creating interview questions that we think you might be asked. The process took 2 weeks. Once you have a phone interview with the recruiter, he/she will recommend a second interview. Thank you for your interest in a career at Regions. I ensure that I consider factors like current workloads, KSA's of my team and impact of the task to be delegated in my thought process.". There was never a discrepancy, in the four years that I worked there. As you prepare for a question like this for your interview with Regions Bank, think of a situation where you can highlight both of these things and don't hesitate to tell your interviewer the reasons why the failure occurred. "A couple of years ago with my current company, my manager asked me if I would consider a promotion into a role as a supervisor for our department. Ive inquired about pay but its gotten nowhere. ", "In my mind, building rapport with my colleagues and customers comes down to the basic principle of trust. Opens the Fishbowl by Glassdoor site in a new window. How do you plan on going about being successful in this position? Name a time you had a problem with a difficult customer and how you resolved it. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver. The process took 1 week. US Bank - Sheridan We did some sales role play, they had asked questions like why Regions, where do you see yourself going in your professional career, what kind of position are you looking for, how do you handle sales objections, and simple questions like that. It had some standard math problems and scenarios. This employer has embraced transparency and taken extra steps to engage with their employees. A quick 10 minute walk outside really helps refresh me for another half day of work.". Sam Houston State University . I let her know that I'd need to take her number as our manager was not in the store that evening. Through the training processes, I was attentive and hands on to make sure I could hit the ground running on the sales floor. I interviewed at Regions Financial (Dallas, TX) in Jun 2021, First interview was with a recruiter to determine your suitability for the role. Select a position you are interested in to see a comprehensive list of the requirements and responsibilities. Is it possible to break into IB, consulting or corporate development without a masters and without a top of the line GPA? If you do have direct experience with currency counting machines, that is great! The process took 4 weeks. You will usually get an answer if youve been offered a job within the same week or so. Why do you think you would be a good fit for this position? I build trust with people by doing what I say I'm going to do and delivering results on time. Sent them my resume and they sent it to the company. ", "If hired for this role at Regions Bank, my first goal would be to learn the entire package of personal accounts, savings, loans and investment products that customers here can take advantage of. He was slamming desk drawers and using really inappropriate language. In speaking with the client, they were very unhappy about our customer service and overall pricing. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word. Anonymous Interview Candidate in Jacksonville, FL, I applied online. Sent them my resume and they sent it to the company. I received an offer for employment less than a week after the interview! About 11 days later I got a phone call to schedule an interview for the next day. It was quite a few questions. Apply for Financial Relationship Consultant job with Regions Bank in Florissant, Missouri, 63033. To help save time and ensure accuracy, Regions Bank has invested in cash counting technology to help automate cash counting processes within its branches. "Describe a time you overcame a challenging situation." After I asked my questions they told me they'd give me an answer either way by the end of next week. I had become very close friends with a lot of the people I was now supervising and that made the real difficult for me. Consider sharing a professional challenge or a situation you overcame in school. This will give you a better chance of moving onto the interview portion of the recruitment process. I ask myself if it is a duty that I as a manager should be handling first. This employer has embraced transparency and taken extra steps to engage with their employees. I got along with the boss so it went very well. At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. To stay organized, the small team we had on staff worked off of a checklist each day to ensure we weren't missing anything important. , Regions Financial 401K Plan, reported anonymously by Regions Financial employees. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. While it has taught my children many valuable lessons, I have taken a great sense of humility from this time into my work life.". Copyright 2023 Grabjobs Pte.Ltd. Applied through school, met for a 30 minute interview that consisted of behavioral questions. I applied online. "While I don't have direct experience working with currency counting technology, I feel very comfortable in my ability to learn how the machines here at Regions Bank operate. "I love my current boss because she leads with a collaborative and team-oriented style. I applied online. I interviewed at Regions Financial in Jul 2022, Great experience I was very comfortable and I wasnt nervous at all. I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy.". Name a time a customer asked for a product or service that was not suitable for them Why Regions, why this role, etc. Interviewers also want to hear about results. I'm happy to say that I never had an issue with a till that was off at the end of a shift or a customer that complained about change that I had given them. I thought my 5 year was going to finally show something but it did not. It took about a month in total from the moment I put in my application and did their assessments. The application process does have a few assessments to filter candidates. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict. The total cash compensation may get paid differently by industry, location, and other factors. "To do this effectively, I would rely on my ability to get to know my customers and their needs and I do this through confident and friendly conversation with them. "If I were faced with any question that I didn't know the answer to on the job, I would confidently explain to the customer that I would need to bring in another teammate to help solve the issue and would do so quickly. I spoke with a recruiter and set up and interview for and over the phone interview over a week later. Stayed focused on the current and most recent experiences. What 401K Plan benefit do Regions Financial employees get? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I thought my 5 year was going to finally show something but it did not. I interviewed at Regions Financial (Mobile, AL) in Aug 2021. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. Making strong connections with others, who were facing the same difficulties as I was, was very helpful.". My interview was with 5 managers & the district VP, all were very nice. "I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I have taken the lead on many project teams during my career and love the responsibility of taking charge on these teams. The process of the interview was very simple. My interview was with 5 managers & the district VP, all were very nice. AboutDisclaimer Contact us: [emailprotected]. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done. Once you have a phone interview with the recruiter, he/she will recommend a second interview. ", "A tailored approach in customer is really easy when you listen, listen and then listen some more. Before I could even say anything back to her, she then began berating our store for selling inferior products and she demanded to see a manager right away. Being responsible for the customer service for our customers, I felt very responsible for losing this client and had to break the news to our leadership team. Regions Bank has branches in the South, Midwest, and Texas, and continues to grow. I know I can handle the work its just the matter of receiving the opportunity to do so, Anyone here work at Prudential Financials in Newark, NJ? Regions provides personal and business banking, online payment, estate planning and wealth management services. Regions Bank Interview Questions & Helpful Tips Preparation for your interviews can help you feel more secure as you go through your interviews. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. Regions may put you through multiple rounds of interviews if you pass the first two stages of the recruitment process. Prior to your interview, be sure to consider all of the training and development that you've done over time and talk about a thing or two that really exemplifies your will and desire to get better at your work and, in turn, the success of your organization. Any experience in this position? Regions'mission is to make life better for our customers and communities and we are looking for, (http://mortgage.nationwidelicensing.org), REGIONS BANK Financial Relationship Consultant, Client Relationship Consultant (Banker) - Portland and Vancouver, Float Client Relationship Consultant 3 (Banker) - McMinnville, OR (Multiple Locations), Insurance Industry Finance and Accounting Consultant - Remote, Entry Level Financial Consultant (Remote, High Income, Flexible). Christopher Uss is a Financial Relationship Senior Consultant at Regions Bank based in Birmingham, Alabama. Integrity is best displayed through honesty and consistent moral values. I applied online. Where do you see yourself in your professional career? View Marysabela Zedler's email address: zxxxxxxm@regions.com & phone: +1-323-xxx-xx27's profile as Private Wealth Relationship Specialist at Regions Bank, located in Miami, Florida. "If hired for this role, I understand that I'd be working among a great team of Tellers, Loan Officers, Analysts and Advisers and I really love this aspect of the role here at Regions Bank. Commercial Customer Service Representative. I interviewed at Regions Financial (Jacksonville, FL) in May 2021. You may review, modify, or update your information by visiting and logging into the careers section of the system. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice. In the banking industry, customers all have very unique financial situations and personality types so a very customized approach is required to make each customer feel valued. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone. 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